Customer Care Policy
Jamia Hafs — Authentic Islamic Education Online
Last updated: August 2026
Our Commitment to You
At Jamia Hafs, we are committed to providing the highest quality Islamic education along with genuine care for every student and family. Your satisfaction and trust matter deeply to us. This policy outlines how we handle your concerns, feedback and requests.
How to Contact Us
If you have any questions, concerns or feedback, you can reach us through any of the following channels:
- Email: info@jamiahafs.com
- Website enquiry form: jamiahafs.com
Response Time
We aim to respond to all enquiries as quickly as possible:
- Email enquiries — within 24 hours
- Website form submissions — within 24 hours
Free Trial Class
Every new student is entitled to a free trial class with no obligation to enrol. No payment information is required to book a trial. This allows you to experience our teaching style and quality before making any commitment.
Refunds and Cancellations
For full details on how we handle refunds, cancellations, pauses and course changes, please see our Refund & Cancellation Policy. That policy is the definitive statement of our refund and cancellation terms.
Class Rescheduling
If you need to miss a class, please inform your teacher in advance. We will make our best effort to reschedule or cover the missed content in the following session. However, Jamia Hafs does not guarantee a make-up class for every missed session.
Complaints and Feedback
We take every complaint seriously and view feedback as an opportunity to improve. If you have a concern about any aspect of our service — teaching quality, scheduling, communication or anything else — please contact us directly:
- Email: info@jamiahafs.com
- Website enquiry form: jamiahafs.com
All complaints will be acknowledged within 24 hours. We aim to resolve all issues within 3–5 business days. If the issue requires more time, we will keep you informed of the progress.
Parent Communication
For students under 18, parents and guardians receive regular progress updates. Parents are welcome to observe any class at any time. We believe in full transparency — you should always know how your child is progressing.
Privacy and Data Protection
We respect your privacy. All personal information shared with us during enrolment or communication is kept strictly confidential. We do not sell, rent or share your data with any third party. Student data is used solely for delivering our educational services. Please see our Privacy Policy for full details.
Changes to This Policy
Jamia Hafs reserves the right to update this Customer Care Policy at any time. Changes will be reflected on this page with the updated date.
Need help with anything?
We are always here for you. Contact us anytime:
Email: info@jamiahafs.com
Website: jamiahafs.com