Customer Care Policy

Last updated: June 2026

Our Commitment to You

At Jamia Hafs, we are committed to providing the highest quality Islamic education along with genuine care for every student and family. Your satisfaction and trust matter deeply to us. This policy outlines how we handle your concerns, feedback and requests.

How to Contact Us

If you have any questions, concerns or feedback, you can reach us through any of the following channels:

• WhatsApp: +91 88663 61593 (fastest response)
• Email: info@jamiahafs.com
• Website enquiry form: jamiahafs.com

Response Time

We aim to respond to all enquiries as quickly as possible:

• WhatsApp messages — within a few hours
• Email enquiries — within 24 hours
• Website form submissions — within 24 hours

Free Trial Class

Every new student is entitled to a free trial class with no obligation to enrol. No payment information is required to book a trial. This allows you to experience our teaching style and quality before making any commitment.

Refund Policy

We want every student and family to feel confident about their decision to enrol at Jamia Hafs.

To request a refund, simply contact us via WhatsApp or email within the 7-day window. Refunds will be processed within 7-10 business days.

Cancellation

Students may cancel their enrolment at any time. There is no long-term contract, no lock-in period and no cancellation fee. To cancel, simply inform us via WhatsApp or email. Cancellation takes effect from the next billing cycle.

Class Rescheduling

If you need to miss a class, please inform your teacher via WhatsApp in advance. We will make our best effort to reschedule or cover the missed content in the following session. However, Jamia Hafs does not guarantee a make-up class for every missed session.

Complaints and Feedback

We take every complaint seriously and view feedback as an opportunity to improve. If you have a concern about any aspect of our service — teaching quality, scheduling, communication or anything else — please contact us directly:

• WhatsApp: +91 88663 61593
• Email: info@jamiahafs.com

All complaints will be acknowledged within 24 hours. We aim to resolve all issues within 3-5 business days. If the issue requires more time, we will keep you informed of the progress.

Parent Communication

For students under 18, parents and guardians receive regular progress updates via WhatsApp after every class. Parents are welcome to observe any class at any time. We believe in full transparency — you should always know how your child is progressing.

Privacy and Data Protection

We respect your privacy. All personal information shared with us during enrolment or communication is kept strictly confidential. We do not sell, rent or share your data with any third party. Student data is used solely for delivering our educational services.

Changes to This Policy

Jamia Hafs reserves the right to update this Customer Care Policy at any time. Changes will be reflected on this page with the updated date.