Refund & Cancellation Policy

1. Our Commitment to You

At Jamia Hafs, we believe in transparency and fairness. This policy explains our approach to refunds, cancellations, and changes to your enrolment. We aim to make things simple and clear for every student and parent.

2. Payment Terms

• Course fees are paid monthly in advance
• Payment is due before the start of the enrolment month
• Once payment is received, your scheduled classes for that month are confirmed
• Fees are paid per student, per course
• All prices are exclusive of any payment gateway charges (which are minimal)

3. Cancellation Policy

3.1 Cancelling Your Enrolment

You may cancel your enrolment at any time. We do not lock you into any long-term contract. To cancel:

• Send a written cancellation request via WhatsApp or email at least 7 days before the start of the next month
• Your enrolment will remain active until the end of the current paid month
• No further payments will be processed after cancellation

3.2 Pausing Your Classes

Life happens. If you need to pause your classes temporarily (travel, exams, family reasons), you can:

• Request a pause of up to 30 days by notifying us in advance
• Longer pauses (up to 3 months) may be granted on request
• Your seat is held for you during the pause
• No payment is required during the paused period

3.3 Cancellation by Jamia Hafs

In rare cases, we may need to cancel classes due to teacher illness, technical issues, or other unforeseen circumstances. In such cases:

• You will be notified as early as possible
• Missed classes will be rescheduled at a convenient time
• If rescheduling is not possible, a pro-rata refund will be issued

4. Refund Policy

4.1 Refund Eligibility

Refunds may be granted in the following situations:

• Technical issues on our end that prevent you from attending scheduled classes
• Duplicate payments made by mistake
• Payment made in error for a course you did not enrol in
• Cancellation by Jamia Hafs where classes cannot be rescheduled

4.2 Refund Process

• Refund requests must be submitted via email to info@jamiahafs.com or WhatsApp within 7 days of the payment or issue
• Include your full name, enrolment details, and reason for the refund request
• We will review and respond to your request within 5 business days
• Approved refunds will be processed within 7 to 14 business days to the original payment method

4.3 Non-Refundable Situations

We are unable to offer refunds in the following cases:

• Missed classes due to student absence without prior notice
• Change of mind after classes have been attended
• Cancellation without the required 7-day notice
• Payments for classes already delivered in the current month
• Personal reasons beyond our reasonable control

5. Class Rescheduling

If you need to miss or reschedule a class:

• Notify us at least 24 hours in advance via WhatsApp
• We will do our best to reschedule to a convenient time
• Up to 2 rescheduled classes per month are included without any additional charge
• Repeated last-minute cancellations may affect availability

6. Course Changes

If you wish to switch to a different course after enrolment:

• Simply send us a message on WhatsApp explaining your preference
• We will work with you to transition smoothly
• Any fee difference for the new course will apply from the following month
• No penalty or transfer fee is charged

7. Free Trial Class

The first class is completely free. Since no payment is required for the trial, no refund is applicable. There is absolutely no obligation to enrol after the trial class.

8. Payment Gateway Charges

All payments made through our website use secure third-party payment gateways. In the event of a refund, any non-refundable payment gateway charges (usually less than 2%) may be deducted from the total refund amount. This is standard industry practice and outside our control.

9. Chargebacks and Disputes

If you have any concern regarding a payment or class, please contact us directly first. We are committed to resolving concerns quickly and fairly. Initiating a chargeback with your bank without first contacting us may result in suspension of your enrolment while the dispute is investigated.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us